What we collect
Just the info you give us, and basic stuff your browser sends. No mystery data hoovering.
We collect three buckets of information:
- Information you provide directly — name, email, address, the answers you enter while building a document, payment method, and anything you share with an attorney over chat. You decide what to share; we don't pull from other sources.
- Automatic technical data — IP address, browser type, device, and how you move through the site. We use this to keep accounts secure and to find UX dead-ends.
- Communications — your messages with our team and your attorney, so we can refer back when you ask follow-up questions.
If a question feels too invasive — skip it. We'll let you know if a field is legally required for your document.
How we use it
To draft your documents, route them to an attorney, and email you the occasional product update. That's it.
Your information is used to:
- Build the documents you ask us to build.
- Get them reviewed by a licensed attorney in your state.
- Communicate with you about your account and your documents.
- Improve the product (in aggregated, de-identified ways).
- Comply with applicable laws and respond to lawful requests.
We do not use your data to train AI models that any third party can access, and we never sell it for advertising. Period.
Storage & security
Encrypted at rest, encrypted in transit. Servers in the US. Bank-grade controls.
All data is encrypted at rest with AES-256 and in transit with TLS 1.3. We use SOC-2-aligned hosting providers, strict role-based access controls, and audit logs of every employee access.
We retain your documents for as long as your account is active, plus 7 years afterward (the standard estate-planning retention window). You can request earlier deletion at any time.
Despite our best efforts, no system is 100% secure. If we ever experience a breach affecting your data, we'll notify you within 72 hours.
Your rights & choices
Download, edit, or delete your data anytime. Email privacy@legalfriend.com and a human responds within 30 days.
Depending on where you live (CA, EU, UK, and a growing list of US states), you have the right to:
- Access the personal information we have about you.
- Correct anything that's inaccurate.
- Delete your account and the data tied to it.
- Export your data in a portable format (PDF + JSON).
- Object to certain processing.
- Opt out of marketing emails — every email has a one-click unsubscribe.
To exercise any of these, email privacy@legalfriend.com or use the controls in your Profile & settings. We respond within 30 days, often much faster.
Children's privacy
Service is 18+. We don't collect data from kids.
Legal Friend is intended for adults (18+). We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided data, contact privacy@legalfriend.com and we'll delete it promptly.
Important: when you name minor beneficiaries or guardians in your documents, that information is provided by you as the adult account holder — not by the minor directly.
Changes to this policy
We'll email you about meaningful changes 30 days before they take effect.
We may update this policy from time to time. For meaningful changes (anything affecting how we use, share, or store your data), we'll email account holders at least 30 days before the new version takes effect.
Routine clarifications (typo fixes, clearer wording) take effect on publication and don't require notification.
Contact us
Real humans, fast replies.
Questions about privacy? We'd rather you ask than wonder.
Email: privacy@legalfriend.com
Mail: Legal Friend, Inc. · Attn: Privacy Officer · United States